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Cleveland, Ohio Email: info@LRSolutions.net Office: 440.403.9241

Customer Support Analyst - Remote

Posted 23 January 2023

LRSolutions, LLC

Cleveland,OH (All)

http://www.lrsolutions.net/


Customer Support Analyst - Remote

Great long-term Remote Contract Opportunity!

Must be available to work an 8 hour shift between the hours of: Monday – Friday – the team covers customer inquiries from 8AM - 7PM

Requires an individual well-versed in working with the public to answer informational questions and resolve payment processing issues. Is responsible for a variety of tasks including assisting customers make payments, correcting errors, general system feature & function questions and managing complaints. The position objective is to provide a positive customer experience and enhance the relationships between the customer and company.

Responsibilities:

Provides tier 1 customer support via telephone, email, text and live chat.

Delivers prompt, effective and professional solutions to customer problems or inquiries.

Troubleshoots issues across multiple platforms related to system features, functionality, connectivity and availability and escalate when appropriate.

Encourages customers to leverage online resources to enhance understanding and experience.

Assumes ownership of customer issues and follows-up on issues not resolved with first contact.

Assists other technical and operations support teams in providing root cause analysis.

Manages customer`s personal information in a confidential and secure manner per company and system policy.

Communicates customer feedback/insight to product, technical & operations support teams. Identifies and implements process improvements to enhance support functions efficiency and effectiveness.

Contributes to and maintains the customer support function operational knowledgebase.

Participates in requirements development as a proxy for the customer.

strong textPerforms other duties as assigned or requested by management.

Requirements:

Strong communications skills both verbal and written.

Strong listening and analytical skills.

Able to manage a high volume of repetitive customer contacts.

Capable of identifying and/or recommending continuous improvement opportunities within the team.

Able to work as an individual contributor to related projects with some guidance.

Strong in Microsoft Office.

Experience using telephony, applications and support systems to manage high volumes of customer contacts.

Submit resume to:

Nicole Melda Mitchell

www.LRSolutions.net

https://www.linkedin.com/in/nicolemelda

https://www.linkedin.com/lrsolutions

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Must be legally authorized to work in the US without sponsorship for employment visa status now or in the future.

Please no third party recruiting agencies.