Responsibilities: Design, Optimize, Implement and Troubleshoot Cisco Unified Communication Solutions including Call Processing, Voicemail, Voice Gateways and LAN/WAN infrastructure. Provide installation and operational support for a multi-site , multi-cluster Cisco AVIDD environment Serve as an escalation point as a 3rd level engineer for Unified Communications within the enterprise Participate in on-call service rotation; provide 24 x 7 production support on a rotating basis, must be available for occasional night/weekend work as required due to environmental constraints The position involves administration, design, configuration, and troubleshooting of the following technologies: Unified Communications Manager, 4.x, 7.x Unity 7.X, Unity Unified Messaging (w/Exchange), IP Contact Center, Unified Contact Center Enterprise (IPCC, UCCE) IPIVR, Unified Contact Center Express (CRS, CRA, UCCX) Mobility Manager Cisco Emergency Responder (CER) Meeting Place Voice Gateways VoIP & QOS DSP resources Routing and switching e-talk call reording solution xtend Intellidesk Informacast Vocera Nurse call (Hill-Rom, Rauland-Borg) Emergin Monitoring (Spacelabs, Phillips) Video Conferencing (Cisco, Polycom) 7+ years of experience with Cisco IP Telephony infrastructure, including design, implementation, and ongoing management and troubleshooting. Proven working, hands-on knowledge with implementing, administering / maintaining, and upgrading of Cisco Call Manager, Unity, and IPCC. Understanding of voice control protocols (SCCP, H.323, SIP) and voice codecs (G.711, G.729). Experience with designing and implementing voice gateways. Capable of troubleshooting QoS. Strong networking background; knowledge of IP protocols and technologies Proficient use of protocol analyzers and network sniffers. Knowledge of Cisco Voice Gateways, SIP/H.323/MGCP/SCCP Administrative experience with Windows and or Linux operations systems; Microsoft SQL Server Proficiency with Microsoft Office Suite including Visio and Project Bachelors Degree in Computer Science, Engineering, or Information Technology required. Strongly preferred: Cisco Certified Internetwork Expert (CCIE); Voice Cisco Certified Voice Professional (CCVP); Cisco Certified Network Administrator (CCNA); Cisco Certified Design Associate (CCDA); Microsoft MCP (Windows Server, SQL Server); Microsoft Certified Systems Engineer (MCSE)

Preferred Technical Experience

· Modern attack architectures and security tools · Expert in TCP/IP networking, IP Sniffing and Analysis · Reverse engineering tools (e.g., debuggers, disassemblers, assembly language, shell code) · Unix/Linux/Windows internals and general administration · Cryptography and PKI algorithms, applicability and strength, key management · Internet-enabled protocols and technologies (TLS/SSH/IPSec/HTTP/TCP/UDP,etc.)

Essential Duties & Responsibilities

· Able to work on multiple projects concurrently · Ability to perform project tasks with little or no supervision · Perform client work related to the product and service services offerings · Document findings and create reports for professional service client both in written and verbal formats. · Contribute a significant piece of a project deliverable · Ability to create detailed, professional documentation to be delivered to client · Able to create and recommend remediation for components of security policies. · Provide specific recommendations for a clients business or technical issues · Understanding of one or more regulatory areas (PCI, Sarbanes Oxley, etc.) · Understanding of specific IT security technologies and processes: o IP Network architecture and technology, dynamic routing o Firewalls, Intrusion Prevention, SIEM, NBAD configuration and maintenance o Remote access facilities; SSL VPN, IPSec o Vulnerability and general security analysis tools; e g. nmap, Nessus, Ethereal, etc. o Latest hacking techniques and counter measures, e.g., IPS evasion, DDoS, buffer overflows, XSS, etc.

Additional Responsibilities

· Perform other essential duties as assigned · Maintain a valid US drivers licenses

Skills, Knowledge & Abilities

· Must possess excellent written and verbal communication skills · Must possess strong analytical capabilities and have a desire to learn new things · Experience working with complex, sophisticated clients · High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities. Resourceful and Well Organized · Unquestioned integrity and personal ethics; willingness to provide feedback in challenging situations.

Education and Experience

· 5+ years of experience in information assurance, information security, technical analysis, or a combination thereof. Desired experience should include a foundation in IT security and controls. · Bachelor's degree preferred preferably in computer science or information systems or equivalent work experience · While experience in a number of IT disciplines may provide a solid framework for this position, hands-on results from performing IT risk assessments, information security consulting or IT audits are most beneficial. · Technical or professional certifications, such as CISA or CISSP are a plus

Technical Requirements

Must have 6+ years experience with JSE/JEE technologies including Swing, Applets, Servlets, JSP and JSP taglibs, JSF and Java 5 SDK. Experience with EJB 3.0 is an absolute requirement 2+ years experience with Sun application server development and working knowledge of portal and Web 2.0 technologies is a significant plus. Candidate must be demonstrably proficient in OOAD, general design patterns, core JEE patterns and blueprints. Must be experienced in both thick-client and web UI interface use paradigms and usability issues and patterns for both. Experience with other open source application servers and open source development tools are a significant plus. Must have experience with Real Time high transaction processing applications

Additional Skills

Complete software development life-cycle experience in a sizeable product/project. Time sensitive high transaction based processing experience. Computer Engineer/Computer Science degree or equivalent Team Player Self Starter Leadership Skills Willingness to Travel

The qualified candidate will have the following education and skills a Bachelors Degree in a technology-related major, CISSP certification, and CCSP Certification preferred, and 4+ years hands on experience with: * Anti-virus protection software - CA eTrust or equivalent; * SPAM filtering software - Postini or equivalent; * URL filtering software - IronPort or equivalent; * Windows Patch Management - SCCM or equivalent; * Network IDS/IPS - Cisco IDS/IPS or equivalent; * Network Admission Control - Cisco Clean Access or equivalent; * Event Correlation - Cisco MARS or equivalent; * Network Firewall - Cisco PIX, ASA or equivalent; * VPN Technology _ Cisco SSL VPN and Site-to-Site VPN or equivalent.

The team is looking for an experienced IT Director to oversee all IT efforts relating to the business applications. The Director will be a member of the senior IT leadership team and is expected to contribute to the advancement and implementation of strategic and tactical initiatives in concert with advancing significant IT transformation initiatives underway. The Director will be expected to represent IT and Company needs.

Expectations/Core Responsibilities (including, but not limited to):

• Managed reasonably large organizations (70 - 150) that were responsible for application development.

• Spent a portion of their career in Fortune 500 companies as IT Leader

• Had responsibility for Call Center, Customer Service, Sales, and Operations systems

• Has been exposed to large programs (projects of over 50 - 75 people for at least 2 years)

• Has managed both Mainframe and Distributed application development

• Experience setting up and or managing Offshore relationships

• Experience working with and/or establishing consulting partner relationships

• Looks to develop leaders and managers within the organization

• Seeks to understand the changing landscape of the IT industry

• Looks to bring the outside - in , effectively bringing ideas to organizations

• Puts a priority on setting context (why and value) for initiative and directions within their organization

• Effectively measures and communicates organizational productivity, quality, and performance

  Requirements:

• Microsoft Development Technologies: C#, SQL Server

• Internet/WEB based application development

• IBM Mainframe: COBOL, Legacy Applications

• Rules Based Development: ILOG, Pegasystems

• Project Management Tools: Teamplay

Required Experience:

Four plus years experience with security, routing, switching, wireless, and voice Deployment

Preferred:

CCNA, CCDA, CCNP, CCDP, CCVP, MCSA, MCSE

Long term contract. We are looking for someone to work at least 6+ months to 1 year. Candidate needs to live within driving distance of Fort Wayne (IN, OH, MI, IL, WI). They can drive in on Sunday night and work their 40 hour week, leaving on Friday to go home. Expenses paid.

Highly experienced in the Technical Writer capabilities. An extremely competent individual capable of identifying user documentation needs in a highly complex project and addressing those needs through appropriate tools or media. Candidate will possess at least 5-7 years of experience.

· Design, develop, deploy, and evaluate the project Documentation and Training Materials.

· Evaluate the effectiveness of the Documentation and Training Materials.

Seeking experienced Lead Project Managers-Program Manager to manage high level large scale projects

This is a long term contract position located in Cleveland, Ohio

MUST have 6-8 years PM experience MUST have at least 4 years experience in Financial Services! PM Certs are a Plus Six Sigma Certification a plus Excellent organization, communication, and interpersonal skills

This candidate would also be responsible for the development of project plans / schedules, provide direction, and make recommendations for proper project approach & implementation roadmap as well as provide data & input for resource allocation & planning to meet project deadlines

The person will work to ensure that project teams follow all key project life cycle steps; change, issue and communication management processes, update project schedules & plans, and provide management with timely status updates

This person will be required to work with external vendors & consultants and must be able to manage to the associate statements of work and budget / costs accordingly. Ability to work in a highly collaborative, fast paced environment utilizing multi-tasking, strong coordination and communication skills is a must

Proven ability to coordinate & manage project issues, risks and changes (to control time, scope & cost)

Demonstrated ability to own, influence and be accountable for success of projects being managed

Must be able to pass background and drug check

Help Desk Analyst:

Looking for someone with the passion to move up through the organization! Great opportunity for an entry level recent college graduate!

Must have Associates or BA degree with at least a 3.0 GPA They are looking for people who want to start at helpdesk and looking to move up in their career.

Exceptional written and verbal skills; Comprehensive documentation; Someone with a passion for technology;

Some samples of issues this person may be handling: Password resets; Mouse isn’t working; System froze up; Can’t get access to certain apps; At time’s may have access to remote into user’s machine to help with problem; Ability to know who to route the call to if they can’t handle it;

This is a senior level position that maintains job activity and tools mapping, and supports EA owned tools, regularly analyzes tools needs, continuously identifies opportunities for tools consolidation, maintains software licenses and renewals. Reviews service metrics, generates reports, and perform requirements analysis as needed by projects.

The Tool Consolidation project will consolidate software versions and titles. The lead programmer will help drive the VS 2008 upgrade planning, application monitoring planning and common application framework planning. Depending on the needs, the person will also be asked to plan the technical lead role during project execution.

Must have VS2008

Education Requirements: Bachelor's Degree in an Information Technology, or related discipline, which could include Computer Science, Information Systems (IS) or Management Information Systems (MIS). In lieu of a degree, at least four years of related work experience designing/developing, programming, and supporting software programs/applications in client server or mainframe environments. Work Experience Requirements: With Bachelor's Degree, must have at least 2 years of related work experience with software applications and computer code/programming language. Good interpersonal and communication skills with the ability to interact effectively with others, which could include levels of management. The ability to work in a team oriented environment. Good organization skills with the ability to work on multiple projects and/or assignment simultaneously. The ability to support department goals that align with current and future Company objectives and initiatives. Good negotiation skills with the ability to find successful resolutions for basic to moderately complex issues, escalating those that require management involvement, when necessary. Must be able to work under general supervision in a fast-paced environment with tight deadlines and changing priorities. The ability to pay close attention to details

Excellent Opportunity for a Contract to Hire!!!

Responsibilities include but are not limited to: • Designing, coding and unit testing web based functionality using the C# and ASP.Net web forms • Working closely with the team to understand business processes and developing the supporting web based functionality • Participating in all phases of the development process The successful applicant will possess the following qualifications: • A bachelor’s degree in computer science or management information systems from an accredited four-year college or university or comparable experience • Two to four years of experience programming with .Net and C# on web applications • Experience making positive contributions in a team environment • A diligent work ethic and the discipline to prioritize and manage multiple tasks • Excellent problem-solving skills and the ability to communicate solutions to our internal customers and our agent partners Priority consideration will be given to candidates with the following attributes: • Insurance industry application development experience • Experience with the Microsoft .Net 3.5 Framework • Experience with Visual Studio 2008 and SQL Server 2008 • Experience building and consuming web services • Experience working on an agile development team • Experience with TDD and continuous integration development practices

Responsibilities include but are not limited to: The business analyst on this development team will be responsible for working closely with business and technical resources to gather, document and validate requirements. This project will use the Agile Methodology which requires the team to be co-located, use story cards to record and communicate requirements, deliver completed functionality in iterations and use open communications to resolve issues, provide clarity and deliver a high quality product. Requirements: In order to qualify for consideration, a candidate must have a proven track record of solid requirements gathering, demonstrated strong written and oral communication skills and be comfortable working in a fast pace team environment.
In addition, the following criteria must be met: • A Bachelor's degree or equivalent experience, and four (4) years of work related experience as a systems or business analyst • Minimum two (2) years experience in the insurance industry • Experience with Agile development methodologies • Excellent facilitation, organization, problem solving skills and personal relationship skills

This position is accountable for the implementation and support of the Network, Telephone and Computer Systems Infrastructure. This includes the architecture, setup, maintenance, documentation and support for all LAN, WAN, Firewalls, Application Servers, Windows Servers and Phone Switches for the Technical Infrastructure. In addition, this position will be accountable for the North American WAN, and will work with the NA and European teams to provide architecture, setup, maintenance and support. Principal Duties and Responsibilities: The Technical Infrastructure Analyst will possess an effective mix of communication, technical and troubleshooting skills to provide value on internal projects and support activities. Utilizing these skills, the Technical Infrastructure Analyst will be able to drive the completion of key deliverables and provide product expertise and support. Also, serve as backup support for the service desk during peak periods. Tasks and responsibilities include: • Build strong customer relationships and complete tasks necessary to satisfy customer needs. • Analyze and document infrastructure requirements. • Install, configure, maintain and trouble shoot Network and Server infrastructure on associated hardware/software as well as provide general desktop infrastructure support which includes moves, adds and changes. • Provide help desk support by responding to trouble calls, answering questions, prioritizing requests and providing problem dispatching and customer follow-up (during normal business hours and when on call during off hours). • Provide desktop hardware and software problem resolution and trouble shooting by determining immediate short-term solutions to support production requirements and by providing hands-on assistance and training to end-users. • Provide 24 hour 7day per week on-call support for all users, systems, applications and telecommunications. On-call support is rotated on a weekly basis within the IT department. On-site support is required based on need and severity.

Must Have • Proficient in Cisco routing and switching environments. • Strong VOIP skills. • Proficient in Windows 2000 - 2008, XP Operating Systems and MS Office. • Proficient in TCP/IP, LAN and WAN technologies. • Proficiency with SAN technology and iSCSI networking.

We have long term perm and contract positions in Cincinnati, Cleveland, Columbus Ohio

Must have experience with:

IBM Tivoli Identity Manager IBM Tivoli Access Manager for e-Business 5+Years experience with deploying and configuring the IBM Tivoli Security solutions listed in a mix of Unix and Windows environment:

· IBM Tivoli Identity Manager ver 4.6 and 5.x · IBM Tivoli Directory Integrator ver 6.1.1 and 7.x · IBM Tivoli Access Manager for e-Business ver 5.x and 6.x

Planning upgrades and applying Fix Packs for the above components

Tuning and performance improvements for the above components

Provide Best Practices approach as recommended by IBM on the above components

Provide customer support and interactions with support IT teams, application teams, and Help Desk

Candidate must be a quick learner who can ramp up quickly to understand client implementation of the Tivoli Security infrastructure.

Preferred Skills: A good understanding of application security.

Experience supporting IBM products running on AIX/Linux AND Windows preferred.

Experience upgrading ITIM from 4.x to 5.x helpful but not required.

Knowledge of ITDI Assembly line development.

Experience integrating custom applications with IBM Tivoli Access Manager for e-Business.

Experiencing managing the IBM support group and PMR process.

Excellent Opportunity for a Long Term Contract in Cincinnati, Ohio!

Responsible for analyzing, designing, building, testing, and implementing Java objects.

Responsibilities: Maintain existing Java middle tier application Develop/Maintain Webservices Assist in design and code reviews Assist in system integration and debugging activities

Required Skills: 4-6 years experience Java/J2EE 2-3 years experience ANT 2-3 years experience with XML 4-6 years experience in Object Oriented Design and Implementation Excellent written and oral communication skills

Desired Skills: Experience with Weblogic Experience with Eclipse Experience with JDBC,JNDI and JMS Experience with JSP and JavaScript Experience with Struts and/or JSF